01 · MERCHANT ANALYTICS · LAUNCHED
Making Payment Performance Easier to Read
Bango Dashboard gave merchant and developer teams a live view of sales and transactions: where payments succeeded, where they failed and where performance could improve.
THE STARTING POINT
Many Requests, No Shared View
Customer requests, commercial priorities and technical constraints were scattered across conversations and teams. Some of the most requested features could not be supported by the existing data structure, so I worked with Product and Engineering to define the roadmap before redesigning the interface.
WHAT I DID
Turned the Backlog Into a Product Direction
I documented the requests and evidence behind them, sized the work with Engineering and created a shared plan for the quarter. I then designed, tested and helped build a responsive product that solved the immediate needs without closing off what came next.
IN USE
The redesigned Dashboard launched for merchant and developer teams including Mozilla, BlackBerry, Microsoft and Supercell.
A responsive view of payment performance, from headline measures to individual transactions.
02 · CHECKOUT JOURNEYS · LAUNCHED IN MULTIPLE CONTEXTS
Making a Complex Payment Feel Simple
The Payment Flow sat between merchants, mobile operators and customers. It had to adapt to different brands, devices and user states without ever feeling like a separate product bolted onto the purchase.
THE DESIGN PROBLEM
One Flow, Many Conditions
The journey needed to cover recognised customers, mobile-number entry, verification, confirmation, success, failure and exception states. Each merchant or operator could also bring their own branding.
WHAT I DID
A White-Label Journey That Stayed Coherent
I designed responsive journeys and reusable states that could take on merchant and operator branding while preserving a clear path through the payment. Several versions were released across different customer and operator contexts.
I designed responsive journeys and reusable states that could take on merchant and operator branding while preserving a clear path through the payment. Several versions were released across different customer and operator contexts.
INSIDE THE PLATFORM
Designing the Things Customers Never Saw
Some of the most useful work sat behind the visible product: tools and foundations that helped Bango teams understand, build and operate a technically complex platform.
New Directions
Making New Product Ideas Tangible
Some projects launched; others helped test early commercial ideas. In both cases, I used visual artefacts and prototypes to give teams something concrete to discuss.
